You first send us a request form (New
Once we receive your form, and depending on the reason of the
trip or type of event, we'll assign a specialised person
who will be in charge of your group during the whole process.
The person in charge will open a file with the name
of the group or the event, and refer it to you. For
further communications (by email, phone or fax), we suggest
you to always refer to this name, to avoid confusions.
As a general rule, if the information received from your form
is enough, we proceed to check availability
and to quote all services demanded, specially accommodation.
we need more information, we contact you, asking for every additional
soon as we receive interesting offers, we propose
them to you, with all the necessary information, so you can
compare. Mainly, we'll be giving you accurate descriptions of
every service, location, rates,
booking conditions, option dates, etc.
If necessary, we can organize a preliminary checking
visit to the place or places, so you (or another trusted
person) can check it personally and decide between different
alternatives, to be sure of the event success.
When you confirm the reservation, we'll take care of all steps,
till the final confirmation, sending you all
the documentation that is needed. We'll
also take care of all final details, such as the rooming list,
arrival times, etc.
If Barcelona On Line is providing you a guide
to coordinate all activities booked, we'll inform you about
the person details and the meeting point. On the contrary, we'll
give you a contact phone for emergencies.
we'll wish you a very pleasant stay in Barcelona!